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Towards A Tip-less Cafe

Towards A Tip-less Cafe

Cafe Griensteidl, Vienna (1896). Via Wikimedia, Public Domain.The discretionary dynamic of tipping can set up vicious cycles of expectation that undermine service work and quality of life, for both server and served. Earning tips can also be a fantastically fun,...
Tipping For Hospitality: Theory and Practice

Tipping For Hospitality: Theory and Practice

via 401(K) 2012 on Flickr. (CC BY-SA 2.0)The biggest percentage tip I’ve ever made was $30 on a $30 lunch. I was working in New York City as a barista and bartender at Vandaag, a high-concept Nordic cafe/restaurant that briefly burned bright. Though it collapsed...
The Importance Of Heads-Up Coffee Service

The Importance Of Heads-Up Coffee Service

As a hospitality worker, being heads-up on the job is key. As a guest, being greeted, or at least visually acknowledged, within about 30 seconds of entering a service establishment is key to feeling taken care of. These two facts are intimately intertwined. Engaging a...